Customer Care

PAYMENT

We accept all major credit cards (AMEX, Visa, Master, Discover), Paypal, Apple Pay and Google Pay. You may also opt to checkout with Quadpay, a service that allows you to split up your payment into 4 installments over 6 weeks. With Quadpay, you will still be receiving your product the same as a normal purchase, but you will have 6 weeks to pay the full amount.

 

SHIPPING 

Please allow 3 business days for us to process your orders.

We currently ship World wide and offer free shipping with all purchases!

We partner with UPS for delivery, it takes around 3 - 5 Business Days for the products to deliver.

International customer is responsible for applicable duties and taxes.

 

RETURNS

We accept return of your purchases for a refund of the purchase price, provided such return is made within 7 days from the delivery date. We accept exchange of product or store credit up to 14 days from the delivery date.

Please make sure your returned items meet conditions described below:

- New and unused,

- The bags are put in Khaore dust bags with all tags attached, in the original packaging.

Products returned that fail to meet these standard will not be accepted and will be sent back to you at your cost.

HOW TO INITIATE A RETURN 

Returns are processed within 7 business days of receipt. Your refund will be credited back to the same payment method used to make the original purchase on the website.

After placing your order, a digital copy of your receipt will be emailed to you. If you wish to return the product upon purchase, please email info@khaore.com, we will send you the return slip. Please include a physical copy of the return slip with the package 

You are responsible for return shipping. You bear the risk of loss during shipment and Khaore is not responsible for packages lost by your chosen shipping carrier. Khaore strongly recommends that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

 

REFUNDS

Returns are processed within 7 business days of receipt. Your refund will be credited back to the same payment method used to make the original purchase on the website.