Customer Care

 

PAYMENT

We accept all major credit cards (AMEX, Visa, Master, Discover), Paypal, Apple Pay and Google Pay.

 

SHIPPING 

Please allow 3 business days for us to process your orders.

We currently ship worldwide and offer free shipping on all orders

We partner with UPS and USPS for delivery, it takes around 3 - 10 Business Days for the products to deliver.

International customers are responsible for all applicable duties and taxes.

 

SHIPPING COST 

Free shipment for all orders over 300USD.

*Only for items on sale. 

A flat shipping rate will be applied for items purchased from the archive sale. 

For Domestic US orders : 20USD

For International United States orders : 30USD

 

RETURNS

We accept return of your purchases for a refund of the purchase price, provided such return is made within 7 days from the delivery date. We accept exchange of product or store credit up to 14 days from the delivery date.

Please make sure your returned items meet conditions described below:

- New and unused,

- The bags are put in Khaore dust bags with all tags attached, in the original packaging.

Products returned that fail to meet these standard will not be accepted and will be sent back to you at your cost.


HOW TO INITIATE A RETURN 

Returns are processed within 7 business days of receipt. Your refund will be credited back to the same payment method used to make the original purchase on the website.

If you wish to return the product upon purchase, please email info@khaore.com. 

You are responsible for return shipping. You bear the risk of loss during shipment and Khaore is not responsible for packages lost by your chosen shipping carrier. Khaore strongly recommends that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

*For International orders - customs duties and sales taxes are non-refundable. 

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties, Khaore will seek to recover from the customer all Shipping and related cost incurred by Khaore. In this circumstance, a refund will only be issued after the product has been returned to the warehouse. 

 

REFUNDS

Returns are processed within 7 business days of receipt. Your refund will be credited back to the same payment method used to make the original purchase on the website.

Khaore reserves the right to refuse any return on products that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. 

 

ARCHIVE SAMPLE SALE 

Our archive sample sale gives customers the opportunity to shop for discounted items that do not meet Khaore’s product standards. The items being sold in the archive sample sale section are up to 80% off.

For Khaore, disqualifying factors for our bags can be any of the following:

  • Bags that have spots or stains on them that are damaged in the production/shipping process
  • Metal hardware that are scratched during the production/shipping process.
  • Bags that have been used for an editorial or campaign shoot and are stained or having wrinkles on them

All of the items sold may have additional minor irregularities not listed. These minor defects will not affect the usage and utilitarian aspect of the bags.  

* Please note that Items purchased with [final sales] are not eligible for return/refund.